Service and Support
Experian Business Information

At Experian, we pride ourselves on providing exceptional customer service and support to all our customers both online and offline.

We stand by our values of Trust, Understanding and Timeliness, and believe that great customer service is fundamental to achieve these values.

Our customers have come to trust and depend on us, and we endeavour to work with you to solve your problems and reach your goals.

Online Service Centre

Our online service centre provides our customers with the ability to communicate with our online experts via email, for instant resolution of technical issues online (within our working hours).

If you require online help, please visit our customer helpline page where you can access

• FAQ's
• Ask our experts
• Live Chat
• Log into your account
• Give feedback

Expert Telephone Assistance

During working hours we have a number of experts at the end of the phone waiting to help you. To speak to someone, just dial 0115 9016000 and select option 0.

FAQ's

Our FAQ page offers additional support by answering a number of frequently asked questions, helping you to resolve issues 24 hours a day.